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June Pop Quiz

A vibrant and professional office setting with a customer service representative assisting a client, surrounded by paperwork and digital devices. The atmosphere should convey professionalism, warmth, and efficiency.

June Pop Quiz: Customer Service Edition

Test your knowledge with our June Pop Quiz focused on customer service protocols and best practices! This engaging quiz covers various scenarios you may encounter while assisting customers. Perfect for anyone in the service industry looking to brush up on their skills.

10 Questions on essential customer service topics
Multiple choice format for easy answering
Gain insights into customer account management and more

10 Questions2 MinutesCreated by HelpingHand101

A Customer has only one account, regardless of how many premises they receive bills for

FALSE

TRUE

Can we provide a refund for a customer with OESP

Yes

Depending on if credit is from OESP excess or Customer payment

What should we advise to relatives of deceased account holders who wish to stop/take over their acct?

Send in POA

Send Death Certificate

Create a New Account and waive set up fee

Add them to existing acount

We can provide details to someone not on the account (IE Spouse or Landlord)

True

False

What should we ask for when a owner is moving out?

For Closing Date, Lawyer information and forwarding address

For Move date, Lawyers information and forwarding address

Move out date and lawyer information

Move out date only

We can set up payment arrangements for a customer in Hamilton with Water

True

False

When updating a mailing address for a new customer, the Address Source must be updated to person BEFORE starting service.

True

False

Water is billed bi-monthly, except for which city (billed monthly)

Markham

Vaughan

Hamilton

None of the above

Before starting a new account what is the first thing you should do

Create person record

Search address in CCB/Check Premise Tree for gaps and see if account already started

Nothing, simply add person and address

If a Customer does not want to go online for a bill copy, what steps do you take?

Send to do to billing

Advise of service fee, send request to Mateo and [email protected]

Advise the customer we can not issue copy

Advise of service fee and send to do

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