White Glove Customer Service

A visually engaging illustration depicting exemplary customer service interactions, showing a friendly representative assisting a satisfied customer, set in a bright, welcoming environment.

White Glove Customer Service Quiz

Test your knowledge on the essentials of White Glove Customer Service! This quiz is designed to help you understand the fundamental aspects of providing exceptional service to customers.

By participating in this quiz, you will:

Enhance your customer service skills
Learn best practices for customer interaction
Understand the core principles of creating memorable experiences

13 Questions3 MinutesCreated by HelpingHand42

What is not an aspect of White Glove Customer Service:

Providing professional, polite, genuine, detail oriented, caring service to all customers

Understanding the importance of creating a memorable moment

Creating friendships and personal connections through your business position

Understanding that customers do not just buy products but buy feelings and experiences

Always do the following when preparing to send an email (Select all that apply):

Think twice before hitting ‘reply all’.

Re-read the message before sending

Be consistent with font type, size, and color through entire message

Use humor and sarcasm

Try to answer emails within 1-2 hours

When replying to an email or forwarding an email it is appropriate to answer or ask a question without addressing the email to a person or group because they are already part of the email chain

True

False

When answering the phone NEVER:

Answer between the 2nd and 3rd ring

Answer with a positive greeting

Ask before placing someone on hold

Use slang words, poor language, or sarcasm

Be patient and helpful

It is appropriate to interrupt the customer while they are speaking if you know the answer to the question they are trying to ask.

True

False

When speaking with a customer with whom you work on a regular basis it is appropriate to (Select all that apply):

Use a familiar and friendly greeting (Hello ____, how are you?)

Engage in friendly small talk. (How was your weekend/holiday? Etc.)

Joke with, tease or use pet/nick names.

Thank them for their continued support and patronage

End the conversation on a positive note

Speak in a frustrated tone because they’ll understand your point of view

Put them on hold without asking

When speaking with a frustrated or angry customer always: (Select all that apply)

Listen carefully to their issue

Conduct the conversation professionally

Be patient and helpful

Focus on the call and not on another task

Yell over them when they are yelling at you

Hang up on the customer if they are being rude

Refrain from placing the customer on hold for more than 45 seconds

Speak clearly

13. What is the purpose of White Glove Customer Service? (Select all that apply)

To continue to develop and engage the teams to refine great customer service skills

To share tools, tips, and guidelines across all of 3D Systems to increase customer satisfaction

To make your job to be the main focus of your life inside and outside of work

To provide consistency across the teams and the business units when interacting with customers

To set clear expectations on performance

To allow customers to dictate processes and procedures to meet their individual needs

To create satisfied customers who will become superstar advocates for our business

White Glove Customer Service

White Glove Customer Service Quiz

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