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CSR Trivia May 12

A modern office setting with a customer service representative answering a phone call about home inspections, friendly and engaging atmosphere, bright colors, focus on customer interaction.

CSR Inspection Knowledge Quiz

Test your knowledge on customer service responses and the importance of home inspections! This quick quiz will challenge your understanding of key concepts essential for customer interactions.

Multiple choice questions
Assess your customer service skills
Learn valuable information about home inspections

4 Questions1 MinutesCreated by InquiringMind42

1. A customer calls in and asks for an inspection. When asked what kind of issues they are seeing, they say "No cracks or sticking doors. I just want to have it checked." You will then

A. Ask them to call us back when they have an issue.

B. Book an appointment, letting the PM know that there are no issues.

C. Book an appointment, using notes like "HO has concerns with foundation and would like an expert opinion."

D. Ask the customer to get an Engineer's Report first.

2. Why is it important to know what year the home was built?

A. It may be under a builder's warranty.

B. It may be too new for there to be any issues.

C. It may be too old to fix.

D. All of the above.

3. If the Taxnet shows a different name from the name the customer provided, you can just add that name to the account.

True

False

5. Who can meet the PM when he comes out to do an inspection?

A. Tenant

B. Homeowner

C. A neighbor

D. All of the above

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