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Attention forms vs Paynows

Create an image showing two contrasting forms labeled 'Attention Form' and 'Paynow', with icons representing efficiency and payment processing, set against a background of a digital workspace.

Attention Forms vs Paynows Quiz

Test your knowledge on the essential differences and necessary procedures for handling Attention Forms and Paynows in our comprehensive quiz!

20 engaging questions
Multiple formats including multiple choice and checkboxes
Immediate feedback on your answers

20 Questions5 MinutesCreated by ProcessingWizard321

What format are invoices required to be uploaded in for attention forms?

JPG

PDF

SVG

WEBLINK

2. Select all required information for submitting attention form for the first time.

Account Number

Hold

Vendor Name

Overnight same day box

Group no

Amount Paid

Method of payment

De Notes

Client charged box

Reason For Paynow/attentionform

Barcode

Notes

Paynow ready to key

Client Number

De paynow complete

Paynow record released

Vendor contact

Op initials

The total amount paid should include any late fees the vendor may charge.

True

False

Policy requires you should always do a paynow if there is a BCF

True

False

Where do you go to get the barcode for attention forms

Cass Utility

Barcode and Account Number are the same

Barcode Generator

Invoice received from Vendor

6. What is the appropriate time frame to submit a Paynow?

Less than 14 days (Papercheck) 10 days (ach)

More than 14 days (Papercheck) 10 days (ach)

Less than 10 days (Papercheck) 7 days (ach)

Less than 16 days (Papercheck) 10 days (ach)

7. Paynows should still be submitted if there is no threat of disconnection

True

False

8. All Paynows should be sent to which department?

[email protected]

Paynows and Attention forms should both be used for which of the following:

Stop late fees

Request extension for payment

Only pay BCF’s

Take up a lot of time

Avoid getting touches

Prevent future missing invoices

Stop disconnections

Only Landlord accounts are researched to prevent Late fees?

True

False

Does this attention form contain all required information

Yes

12. Was this attention form submitted correctly?

Yes

13. Was this attention form submitted correctly?

Yes

Was this Paynow submitted correctly?

Yes

Was this Paynow submitted correctly?

Yes

Was this Paynow submitted correctly?

Yes

What do you do if an attention form is returned (reject ACNOF.)

Confirm you attached the correct invoice. Confirm account number presentation in Cass Data base, if different; mark other on stamp and provide account number in notes for processing. Make any necessary corrections, mark Attention Form/Paynow ready to key, save form.

Ignore it and move on, someone else will take care of it if it sits there long enough.

Confirm no typos on account number provided. Confirm account number presentation on invoice is how the account number is loaded in Cass Data Base. Confirm client number provided is for this account. Make any necessary corrections, mark Attention Form/Paynow ready to key, save form.

Email [email protected], put Attention Form in subject line of email In body of email, request mode be loaded, provide client number, client name and account number. Put Attention Form/Paynow on Hold. Once you receive email reply from USPaynow stating mode has been loaded. Mark Attention Form/ Paynow ready to key, save form.

. If you do not have an invoice you can’t submit a Paynow or attention form

True

False

A processible document must include which of the following?

Vendor Name

Remittance Address

Years of service

Client Number

Account Number

Bank number

Correct P.o Box

Labeled Service Period

Due Date

Consumption

Breakdown of charges

Past payment history

Is the below a processible document

Yes

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