Device Troubleshooting Guide

A detailed illustration of a customer service representative troubleshooting a mobile device, with various tech elements in the background such as phones, networks, and tools, conveying a sense of urgency and problem-solving.

Device Troubleshooting Quiz

Test your knowledge on troubleshooting mobile device issues with our engaging quiz. Designed for customer service representatives and tech support staff, this quiz will help you identify key steps when resolving common problems with mobile devices.

6 multiple choice questions
Perfect for training and assessment
Enhance your troubleshooting skills

6 Questions2 MinutesCreated by ResolvingTech101

If customers ATT phone stopped working you have what 2 options?

Free Equipment Purchase Request

Attempt a Network Reset

If the primary balance is zero

add data top up

Firts thing you check when TMB customer states that their phone is not working?

Live status

[email protected]

What do you check on live status when TMB customer states that their phone is not working?

Primary balance

Renewal date

Attempt a Network Reset

Enter Free Equipment Purchase

Firts thing you check when ATT customer states that their phone is not working?

Ask the customer if they have ever successfully been able to use the device

Free Equipment Purchase

Battery Replacement

Charger Replacement

Where do you find the Free Equipment Purchase tab?

Quick links ,Equipment Purchase

Customer information, Equipment Purchase

Line information, Equipment Purchase

Other Information, Equipment Purchase

if customers ATT phone stopped working you have what 2 options?

Attempt a Network Reset

Free Equipment Purchase Request

Check customers live status

Add Data top up

Device Troubleshooting Guide

Device Troubleshooting Quiz

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