Process Meeting 4-22-20

Create an image of a customer service agent assisting a customer over the phone regarding vehicle return reasons, in a modern, bright office setting with vehicle-related visuals.

Vehicle Return Reason Quiz

Test your knowledge on valid vehicle return reasons and handling customer inquiries effectively. This quiz is designed for those in the automotive service industry who wish to enhance their understanding of customer interactions.

11 multiple choice questions
Focus on COVID-19 related inquiries
Useful for dispatchers and customer service representatives

11 Questions3 MinutesCreated by HelpingHand512

"Customer will not return vehicle to branch personally due to fear of COVID-19" Is this a valid VR reason ?

YES

"Customer will not return vehicle to branch personally due to fear of COVID-19." Is this a valid VR Reason?

YES

When selecting a tow destination we should choose a location within 50 miles of the breakdown location?"

True

False

Customer does not want to ride along, get in 3rd party transportation, and has no ride to a safe location what solution do we provide?

Tell them to find figure it out

Call back later when they have secured a ride

Advise them to call 911 to get them to a safe location

Agent can't locate a customer name on a AAA Callback what do you do?

Advise we can't find them and end call... Sorry! We can't help

Try asking for Plate and State or last 8 of the Vin?

Go get a supervisor

Tell them we can't find the customer and advise to call back with RA because that is all we can search by

Customer prefers a ride along but AAA is not currently able to provide that service what should I do?

Advise they will need to find their own method of trans

Get the call to a supervisor and use the urgently portal

Process Meeting 4-22-20

Vehicle Return Reason Quiz

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