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Dispatch Code

A group of service providers discussing a dispatch process, with a visual representation of estimated times of arrival in a call center environment, detailed and professional setting.

SP Dispatch Process Quiz

Test your knowledge about the SP dispatch process with our engaging quiz! This quiz is designed to help you understand important concepts related to service providers and estimated times of arrival.

12 multiple choice questions
Assess your readiness for real-world scenarios
Perfect for training and knowledge enhancement

12 Questions3 MinutesCreated by CallingExpert237

How many SP's we contact before we can choose the best ETA ?

What does NDA stand for?

If they don't answer at the first time, do we have to call again the first 5 SP's?

Yes

The desire ETA for an Accident is 45 mins

True

False

A Long-Distance Tow is at least ...

20 Miles

30 Miles

50 Miles

If the disablement location is on a restricted turnpike/highway, we cannot dispatch an SP

True

False

If the original ETA is 45 minutes, and SP states it will be another 30 minutes, which is more than half the original time. Do we need to re-dispatch the SO?

True

False

Can we offer a tow service if we are having trouble locating an SP for a fluid delivery/tire change?

True

False

The First 5 Rule is for

SP's

Phone Rings

To leave a Voice Mail (ghost call/disconnection)

What does RNA stand for?

Which SP you will choose? *FOR AN ACCIDENT*

SP 1 (2 hours ETA)

SP 2 (90 mins ETA OOP $85)

SP 3 (RNA)

SP 4 ($50 FOR OOA) /90 MINS ETA)

Name:

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