Customer service
Customer Service Excellence Quiz
Test your knowledge about customer service and discover the qualities that make for exceptional customer experiences! This quiz covers essential aspects of customer service, from recovery strategies to effective communication.
- Assess your understanding of key customer service principles
- Learn about the attributes customers value most
- Improve your skills in handling customer interactions
What quality characteristics are important to your customers
Accuracy
Efficiency
Honesty
All above
Which steps involved for customer recovery
Extra step
Business problems
Problem solutions
None above
What is the organizational benefit of good customer service?
High efficiency
More job satisfaction
Key to survival & success
All above
What is the percentage of customer loss due to cheaper price?
19%
9%
3%
8%
Example of reactive customer service
Rude
Uninvolved
Under deliver
All above
Choose the right expansion of "E" in the GUEST module
Excellent service
Explain features and benefits
Exact information
All above
Choose the the right style of communication to be used with customers
Submissive communication
Aggressive communication
Assertive communication
None above
Customer service is ?
70% attitude & 30% techniques
80%\20%
50%\50%
90%\10%
What is caring response?
Appreciating
Affirming
Assuring
All above
Good customer service depend on?
Place , promotion,price
People,process, product
Price, product, promotion
People,place, product
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