Test znanja VRC
Koje su od navedenih Valamarove destinacije?
Please select all destinations Valamar offer accomodations.
Šibenik
Poreč
Rovinj
Cres
Zadar
Dubrovnik
Rabac
Zagreb
Koliko je iznos predautorizacije za rezervaciju mobilne kućice prema cjeniku za rano rezerviranje?
How much is the amount of the preauthorisation for a reservation of a Camping home with the early booking rate?
Cijelokupni iznos rezervacije/ whole amount
Iznos prvog noćenja/ first night amount
150€
Što označava / uključuje cjenik WMHHBLY?
What does the rate code WMHHBLY mean/includes?
What does the rate code WMHHBLY mean/includes?
Loyalty
Najam mobilne kućice uključenim polupansionom I popustom za Valamar +club članove? Mobile cottages for rent with half-board and discounts for Valamar +club members
Koju aplikaciju / sustav koristimo za provjeru profila putničkih agencija?
Which aplication is used for checking an agency VPP profile?
VRC360
Opera
Phobs
Baza znanja/ knowledge base
Koji je iznos nepovratnog depozita za comfort mare parcele?
What is the non-refundable deposit for comfort pitches?
300€
300€
50€
Iznos prvog noćenja/ first night amount
Koji alat aktivnog slušanja koristimo za povezivanje s gostom?
Which active listening alert do we use to connect with a guest?
Which active listening alert do we use to connect with a guest?
Postavljanje pitanja/ questions
Sumiranje/ summarising
Reflektiranje osjećaja/ reflecting on the situation (feelings))
Afirmativni govor/affirmative speech
Koji su od ponuđenih standardi e-mail komunikacije?
Which of the offerd options are standards for e-mail communication?
Aktivno slušanje/ active listening
Stavljanje na raspolaganje/ For any further information I remain at your disposal
Oslovljavanje/ greeting Dear Mr/Mrs
Stavljanje na čekanje/ put on hold
Predstavljanje/ introduction
Zahvala na upitu/ thanks for the inquiry
Pozdrav/ greeting Best regards
Tko je osoba zadužena za upravljanje prihodima hotela u destinaciji Rabac?
Which person is responsible for revenue management for destination Rabac?
Elena Kiršić Ilijevski
Aleš Smerdel
U koje polje u Operi se ubacuje broj potvrde rezervacije booking.com?
Which field in Opera is used for booking.com booking number ?
CRS
Company
Agent
Conf/Cxl. No.
Da li je napomena u plavi komentar točno upisana?
Is the note in the blue comment entered correctly?
Točno/ correct
Netočno/ incorrect
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