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Test your knowledge on the APEX Experience Program

A sleek, modern BMW vehicle parked in a luxurious environment, with a focus on customer service and an inviting atmosphere.

Test Your APEX Experience Knowledge

Welcome to the APEX Experience Quiz! This quiz is designed to test your knowledge about the APEX Experience Program and its customer care promises. Whether you're a seasoned expert or just starting out, this is a great opportunity to learn more!

6 engaging questions
An easy-to-use interface
Instant feedback on your knowledge

6 Questions2 MinutesCreated by DrivingKnowledge247

Which vehicles qualify for APEX Experience customer care?

7 Series, 8 Series, X7, M5, i8

X5, X6, X7, 7 Series, 8 Series

8 Series, X7, M models

There are 6 promises (ie. Simplified lease end) that make up the APEX Experience Program?

True

False

The APEX Experience Program offers “uninterrupted mobility” to customers. What does this mean?

Customer receive a GKL loaner while their vehicle is in for service.

Customers receive a BMW loaner when they are on vacation.

Customers receive the best available mobility option while their vehicle is in for service.

APEX Experience promises include a concierge dedicated to APEX clients.

True

False

According to 2020 Voice of the Customer surveys, what is the top pain point for GKL customers during their Sales and Service experiences?

Pricing and discount

Staff attitude and behaviour

Vehicle cleanliness

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