Call Centre Work Environment Quiz

A vibrant illustration depicting a split scene of a person working in a call center office on one side and working from home on the other, showcasing elements of both environments like telephones, computers, and motivational posters in the office and a home office setup.

Call Centre Work Environment Quiz

Are you curious about how working arrangements impact productivity and professional development in call centres? This quiz explores your perspectives on remote work versus office work within the telecommunications sector.

  • Evaluate your motivation levels.
  • Share your thoughts on coaching quality.
  • Assess productivity while working from home and in the office.
9 Questions2 MinutesCreated by EngagingVoice547
Do you feel more motivated working in the office or from home?
In the office
From home
About the same
Other
Please Specify:
Do you feel your calls are monitored more effectively in the office or from home?
In the office
From home
About the same
I don't know
Other
Please Specify:
Which environment enables you to develop your professional skillset more effectively?
In the office
From home
About the same
Other
Please Specify:
Do you feel the quality of coaching you receive is better in the office or at home?
In the office
From home
About the same
Other
Please Specify:
Where do you feel you're more likely to develop bad fundraising habits?
In the office
At home
About the same
Other
Please Specify:
On a scale of 0 to 10, how productive do you think you are when working from home?
1
2
3
4
5
6
7
8
9
10
On a scale of 0 to 10, how productive do you think you are when working in the office?
1
2
3
4
5
6
7
8
9
10
Do you feel managers more effectively incentivise workers from the office or from home?
In the office
At home
About the same
Other
Please Specify:
In your own words, describe your opinion of the WFH model in call centres across the telecommunications sector. Is a hybridised model the best option? Should centres become entirely remote? Is value lost from not operating in office? Why do you feel this way?
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