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Scope & Case Handling Quiz

Welcome to the Scope & Case Handling Quiz! This quiz is designed to assess your understanding of the processes involved in managing and reviewing cases effectively. Whether you're a team member or a professional in the field, this quiz will help you test your knowledge and improve your skills.

6 engaging questions
Multiple choice format
Instant feedback after each question

6 Questions2 MinutesCreated by ManagingMind219

What are the ways to search for a duplicate case?

In the contact case history

In the employee's case history

By EID in the search bar

By Subject in the search bar

All the above

By searching with the EID of a colleage of the EE

By searching the EID on the KA searchbar

The limit does not exist

Once you have reviewed the scope of the case, validated the information, and categorized the case what is the next step in your case handling?

Once you have the answer what elements are key in your communication?

Grammar and Spelling

Responding from any email in the chain

Not sending updated until you have an answer

Using your signature

Only answering the relevant questions in the email chain

Keeping the attachements used in your PC

Pushing to self service

While editing your case what are the elements that you need to review?

Scope & Case Handling Quiz

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