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Weekly KB quiz 6-26-16 (Responses only accepted until 7-10-16)

Create an image of a healthcare professional sitting in front of a computer, engaging with technical support software, surrounded by medical symbols and computer icons, in a bright office environment.

Weekly Knowledge Base Quiz

Test your knowledge with our engaging quiz designed to assess your understanding of common technical support scenarios encountered in a healthcare environment. Perfect for professionals looking to enhance their skills and stay updated!

5 Multiple Choice Questions
Test Your Knowledge on Inbasket, BitLocker, and OneDrive
Receive Immediate Feedback

5 Questions1 MinutesCreated by HelpingHand202

How do you mark a physician's inbasket as "Out of Office"?

Have the practice manager mark the physicians schedule as "unavailable".

Sync the Inbasket to Outlook by clicking the Sync button on Inbasket toolbar.

Click "Out" on the inbasket toolbar and assign a delegate.

Edit the providers schedule template.

How do you change inbasket pools that are viewed?

Share your inbasket with another employee.

Select "Edit Pools" on the inbasket toolbar and uncheck a pool.

Right Click on the inbasket folder associated with that pool and Select Unassign.

Submit a Catalog Request to update linked security template.

What is the second step in unlocking BitLocker for a customer?

Click on "Drive Recovery" or browse to https://vmmbamapp/helpdesk/KeyRecoveryPage.aspx

Browse to https://vmmbamapp/helpdesk/

Fill in the first 8 characters of the Key ID and then give a reason for unlocking the PC.

Once you click Submit, you'll get a very long Recovery Password that the customer will need to enter into the Recovery Password/Key field on the screen.

What should you do if a customer is having issues with MD Live?

Warm transfer customer to MD Live Support

Send incident to CHI-OCCHEALTH

Send Incident to CHI-CLINICAL-SOLUTIONS

Send incident to CHI-SERVER

A customer calls in stating that they are out of space on their OneDrive. What would be the most common cause of this.

Customer is out of space on their PC.

Customer is out of Space on their OneDrive.

Sync is not working correctly.

Sync is not turned on.

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