December Incentives
December Incentives Quiz
Test your knowledge on Anki's customer care practices and policies with our engaging December Incentives Quiz! Dive into our carefully crafted questions to ensure you are up to date on customer care guidelines.
- Multiple choice and checkbox questions
- Understand customer interactions better
- Perfect for learning and retention
What are Anki's goals for Customer Care Brand Ambassadors?
Give great customer care
Make customers into promoters
Reply to every case
Increase sales
When can you provide the Where to Buy link to customers?
When they ask for a retailer
When they cannot order from Anki.com
When they cannot order from Anki.com but are in an Anki.com country
When they are in an Anki.com country
When they want to import a product
When Amazon is out of stock
How many characters can an Online Profile username have?
8
10
12
14
When should you make an internal note?
After English short e-mails
After long English e-mails
After English calls
After German calls
After short German e-mails
After long German e-mails
After English chats (<10 lines)
After German chats (<10 lines)
After English chats (>10 lines)
After German chats (>10 lines)
What MUST you do before merging a ticket?
Update CCs
Update the title
Update the customer's language
Update the internal note
Submit the ticket
Update the form and disposition
When do you need to check that "notify all" is ticked?
After calls
After e-mails
After chats
When creating a ticket
Offline
Before 9am and after 6pm
Before 9am and after 6pm
Before 9am and after 6pm
Before 9am and after 6pm
Before 9am and after 6pm
Break
Before 9am and after 6pm
Before 9am and after 6pm
Before 9am and after 6pm
Before 9am and after 6pm
Before 9am and after 6pm
Project
Before 9am and after 6pm
Before 9am and after 6pm
Before 9am and after 6pm
Before 9am and after 6pm
Before 9am and after 6pm
Available
Before 9am and after 6pm
Before 9am and after 6pm
Before 9am and after 6pm
Before 9am and after 6pm
Before 9am and after 6pm
Away/available/invisible
Before 9am and after 6pm
Before 9am and after 6pm
Before 9am and after 6pm
Before 9am and after 6pm
Before 9am and after 6pm
If you do not have verbal/written confirmation from the customer that a case is answered/solved, can you put a ticket on pending?
Yes
No
When can you put a case on pending?
Case is 99% solved but you don't have cx confirmation
An SOP tells you to
After following up 1x
After following up 2x
When can you generally solve a case?
If an SOP tells you
If you have confirmation from the cx that it's solved
After following up 1x
After following up 2x
After a call
After an e-mail
After a chat
Which of these is the correct format for Zendesk?
+49 (0)151-1113 5530
+49 151 1113 5530
+4915111135530
+49 (0)151/1113/5530
When +266696687 calls, what should you do?
Answer the call
Not answer the call
Update the Zendesk Customer Contact Tab
Not update the Zendesk Customer Contact Tab
Create a NEW user + ticket
Use this user
Give the cx this ticket number
What do you need to check when merging tickets?
Cx gets added to CC
No CCs are added
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