EPIC Downtime Quiz

A healthcare professional at a front desk managing patient paperwork during a system downtime, with a visibly concerned expression, surrounded by printed forms and a computer with an error message.

EPIC Downtime Quiz

Test your knowledge on the procedures and actions during an EPIC downtime with this comprehensive quiz. Enhance your understanding of essential protocols to ensure patient care continues smoothly in challenging situations.

11 multiple-choice questions
Immediate feedback on answers
Track your progress and learn along the way

11 Questions3 MinutesCreated by NavigatingNurse234

In the event of an EPIC downtime what is the first thing the front desk staff should do?

Access the Hyperspace read only environment

Access the printed DAR

Access the downtime box

All of the above

Hyperspace Read Only is found in what folder on the Start Menu?

Business Applications

Clinical Applications

Office Tools

Technical Support Tools

When a patient arrives during downtime which of the following paperwork should be completed?

Yellow roster sheet

Yellow roster sheet & downtime checklist

Yellow roster sheet, downtime checklist, all consent forms, all lab imaging forms

Yellow roster sheet, downtime checklist, only consent forms needed, only lab and imaging forms needed

After the downtime checklist is completed, what does the front desk staff do?

Take the patient packet to the team the patient is seeing and inform them the patient has arrived

Put them in a pile at the check in desk and the teams will check with the front desk to see if any patients have arrived

Give the patient packet to the patient to give to the team then Call/Skype the team to inform them the patient has arrived

A downtime checklist does not need to be completed

What information needs to be filled out on the checklist

Patients name & MRN

Patients name & date of birth

Patients name, MRN & date of birth

Patients name, MRN, date of birth & front desk staff name

When should you try logging into Epic again?

Call IT every 30 minutes to ask if EPIC is working

Wait for an Everbridge notification and overhead page that EPIC has been fixed

Wait until the next day before trying to use EPIC

Once Epic is working again the patient care staff will bring the patient packet to the front desk staff.

True

False

Which of the following is completed once EPIC is working again

Arrive patients from the DAR

Scan consents

Sign off on the yellow roster

All of the above

EPIC Downtime Quiz

EPIC Downtime Quiz

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