Survey Maker Survey Templates Contact Privacy & Security

CS Process refresher

A visually appealing image depicting a customer service representative assisting a customer with a floor scrubber, involving elements of order management and technical support, in a modern office environment.

CS Process Refresher Quiz

Test your knowledge on customer service processes relevant to product defects, technical assistance, and financial codes. This quiz is designed for those looking to reinforce their understanding and application of service protocols.

Key Areas Covered:

Defect Handling
Technical Assistance Procedures
Order Identification
Financial Code Applications

7 Questions2 MinutesCreated by AssistingSparrow57

Name:

Alan Contacts you with a Defect on his floor scrubber purchased 5 years Ago. What action will you take?

Email lead assist with import form

Select private label technical

Email imports team with floor scrubber template

Email Floor scrubber template to customer

Barbara Contacts you with an issue with technical assistance on item 954852 on order 18009219. What action will you take?

Email lead assist with Import form

Email manufacturer

Email warehouse

Ask to contact service 18889787759

NFI Provides you GI10072731. Identify the order number associated with it.

4860508

17747282

18345781

17543642

Identify the GI number for the order 7000447813

GI10097674

GI10056731

GI10023437

GI10008790

When we issue partial refund for freight which GL code is appropriate?

Freight allowance

Freight Givebacks

Freight Revenue

Sales allowance

{"name":"CS Process refresher", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"Test your knowledge on customer service processes relevant to product defects, technical assistance, and financial codes. This quiz is designed for those looking to reinforce their understanding and application of service protocols.Key Areas Covered:Defect HandlingTechnical Assistance ProceduresOrder IdentificationFinancial Code Applications","img":"https:/images/course8.png"}