Interacting with Guests

A busy restaurant scene showing staff interacting positively with guests, emphasizing hospitality and customer service skills.

Mastering Guest Interaction

Welcome to the "Mastering Guest Interaction" quiz! This quiz is designed to test your knowledge and skills in effectively engaging with guests in various situations. Whether you work in hospitality, events, or any customer service role, this quiz will help you refine your approach to ensuring a positive experience for your guests.

Key features of the quiz:

10 thought-provoking questions
Real-world scenarios for practical learning
Immediate feedback on your answers

10 Questions2 MinutesCreated by EngagingGuest101

How do you clear a table that is completely empty?

Assume the guests left the event and clear everything off the table

Assume the guests are still at the event and only clear items you know are empty/finished

Assume the guests are still at the event and leave all their items on the table

How do you clear a table where guests sitting there are in the middle of a conversation?

Skip the table and come back when the guests are finished with their conversation

Start clearing the table without saying anything to avoid interrupting the guests

Wait for a break in the conversation then politely ask if you can clear anything, or ask someone at the table not in the conversation

How do you interact with a guest who seems unhappy with our service for whatever reason?

Ask the guest if there is anything you can do or get for them

Ignore the guest-- not everyone is going to love the event or the service

Assume you cannot help them and immediately go find the banquet manager instead

How do you cut off an intoxicated guest?

Tell them the reason why you feel they should be cut off so they understand why

Tell them they are not allowed to have any more to drink without saying why

Ask the individual in charge of the event to talk to the guest without first talking to the guest yourself

What do you do if you see someone bringing in outside alcohol?

Watch them-- if they only do it one time, then it's okay to ignore

Tell them the terms of our liquor license and that we could possibly lose it if they continue to bring in alcohol

Take the alcohol from them and ask them to stop bringing in any more

What should you do if a guest approaches you with a question of any kind?

Direct them to someone else who can answer their question

Show the guest what they need-- point it out to them, take them to where they need to go, go get anything they need for them

Describe the answer as detailed as you can

How do you handle a guest who is annoyed or angry with you for any reason?

Stay calm and ask if there is anything you can do to fix their problem

Avoid the guest-- you don't want them to keep getting angry at you

Ask the head of the event if they would be able to talk to the guest

What should you do if you drop something that breaks or makes a mess?

Ask someone not busy to clean it up so you don't have to leave your tasks

Immediately clean it up

Alert guests around the area so they are aware of the mess, then immediately clean it up

How should you interact with a guest when serving their food or handing them their drink?

Simply serve them their items

Say something simple like: "Enjoy your meal" or "Here's your drink sir"

Make eye contact

What should you do if a guest approaches you with a need but you are busy with another task?

Leave the guest to find someone who isn't busy who can help them

Tell the guest you will come find them when you are done with your task

Put the task on hold (if possible) and assist the guest

Interacting with Guests

Mastering Guest Interaction

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