Customer Comms Update Jun19

Generate an image of a modern office environment with people discussing customer communication strategies, including elements like mailings and credit card designs, in a vibrant and engaging way.

Customer Communications Quiz

Test your knowledge on customer communication strategies and practices with our engaging quiz! This quiz is designed to assess your understanding of recent trends and information related to persistent debt and card designs.

Key features of the quiz:

10 multiple-choice questions
Learn more about customer communication
Track your score and performance

10 Questions2 MinutesCreated by EngagingEditor24

What was the response rate of recent persistent debt test & learn mailing?

0.7%

1.7%

2.7%

3.7%

How many customers have received a persistent debt letter since September 2018?

140k

160k

180k

200k

On average how many credit card transactions do we see each month?

17 million

27 million

37 million

47 million

What is the average spend per transaction?

£20

£30

£40

£50

How many existing card designs do we have in force today?

When are we planning to go live with the new card designs?

Dec 2018

Mar 2019

Jun 2019

Unknown

How many weeks plastic stock are we obliged to hold as per our SLA with Gemalto?

8 weeks

10 weeks

12 weeks

14 weeks

How many A4 pages of T&Cs did Sharlene and Lesley proof at recent NOV checkout?

What was total print cost for recent cards and pca NoVs?

£100k

£150k

£200k

£250k

What is the maximum faster payment amount you can transfer using mobile app per day ?

£2,000

£5,000

£10,000

Up to your available balance

Customer Comms Update Jun19

Customer Communications Quiz

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