August 2020
Online Check-In and Housekeeping Quiz
Test your knowledge on online check-in procedures and housekeeping services with our engaging quiz! This quiz is designed for those who want to ensure a seamless experience for guests and understand the various services provided.
- 10 multiple choice and checkbox questions
- Learn essential procedures and features
- Perfect for staff training and refreshers
How will desk agents be able to differentiate between online check in guests and mobile key guests?
They're the same
Ask them
Ask Kinsey
Bonvoy numbers on reservations = Mobile key
Which of these must NOT be done for online check in guests?
ID Verification
Swipe Method of Payment
Authorize card on file
Make them physical keys
When does Online check in start?
Immediately
September 15th
September 17th
October 6th
Can online check in guests use mobile key?
Yes, don't come to the desk
No, we have to swipe their card
What is the proper notation for line 22 of online checkin
CA/Swipe MOP
CA/srt to mrwds
Ca/xxxxxxxxx1234
CA/srt to vs1234
What is included in the Towels and Trash Housekeeping service?
Towels replaced
Bed made
Trash pulled
Amenities Replaced
Sheets changed
Surfaces wiped down
Sweep/Mop/Vacuum
Disinfecting high touch surfaces
Bathroom Sanitized
Clean Balcony
Air Freshner
What is included in the Daily Tidy Housekeeping Service
Towels replaced
Bed made
Trash pulled
Amenities Replaced
Sheets changes
Surfaces wiped down
Sweep/Mop/Vacuum
Disinfecting high touch surfaces
Bathroom Sanitized
Clean Balcony
Air Freshner
What can platinum guests get with their continental breakfast vouchers?
1 entree and 1 nonalcoholic beverage off trellis menu
The Bonvoy Continetal menu item
$10 off their final ticket
What is the BSA standard for mobile chat responses?
4 minutes
13.83 minutes
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