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What is the name of the standard US 8.5" x 11" paper size?
Portrait
Letter
Legal
Landscape
The print sample below is an example of what type of error?
Diagonal Print
Page askew
Ghosting
Justified Print
What is the term given to the operation that allows for printing on both sides of a page? Select all possible answers.
Fusing
Flipping
Finishing
Duplexing
What is the name of the function that restores the printer to factory settings on HP printers? Select all possible answers.
Cold Reset
Default Reset
Firmware Reset
Warm Reset
In an HP laser printer, what assembly is responsible for ensuring the paper is fed straight into the printer?
Feeder
Linemen
Repositioner
Registration assy
What is the most common HP fuser error code? Choose best answer.
50.2
13.2
60.2
57.3
The customer complaining of gray lines on pages of their M605 printer? Select all possible answers.
Toner
Paper Pickup assembly
Registration assembly
Paper Output assembly
Where is the best place to confirm the HP printer model number? Select the Best Answer!
Front Plate On Printer
In the toner access bay
Back Printer
Configuration Page
Ask the Customer
The failure of what part commonly causes the 59.F0 error in the HP 4525 4025 3525 CM4540 CM3530 etc laser printers?
Laser scanner
Firmware upgrade
Fuser drive assembly
DC controller
Which assembly in the LaserJet printers is responsible for bonding toner to pages?
Toner Cartridge
Fuser
Transfer Roller
Transfer belt
Which component in the LaserJet printer is responsible for creating a latent image on the toner cartridge's drum?
Image Transfer Belt
Laser Scanner
Fuser
OPC Roller
Name the component in the LaserJet printer that when activated, allows the pickup drive to rotate and pick up a sheet of paper.
Pickup drive assembly
Paper input unit
Separation pad
Solenoid
On a P4015 printer, when this part that drives the fuser starts to wear out it makes a grinding noise. What is it?
Pickup drive assembly
Main drive assembly
Fuser motor
Swing plate / fuser drive
An error code of 60.2 indicates a failure of what component in what location?
Fuser
Upgrade Firmware
Lifter error in tray 2
Formatter Board
A 41.xx error can indicate which of following failures?
A mis-pick
Postscript error
Formatter Error
Network Error
A horizontal black line from edge to edge is repeating every 28mm down the page. How do you proceed?
Refer to the repetitive defect ruler
Replace Toner Cartridge
Replace Transfer Roller
Replace Fuser
A customer is printing yard sale signs on card stock but is experiencing toner rubbing off/flaking off the page. How do you proceed? Select all possible answers.
Try another toner cartridge
Set printer to higher / proper heat setting
Replace Transfer Roller
Update printer firmware
Inform them they should not print on such heavy media
A printer reports a 49.c2 error code every time a particular job is sent. How do you proceed?
Update the firmware
Lower the DPI of the print job.
Ensure media is within allowable specifications, set printer to higher/proper heat setting.
Delete and reinstall print driver
The customer is experiencing gray or purple streaks/shadows down printed pages. What is the first thing you might check?
Toner Cartridge
Fuser
Transfer Belt
Registration Assembly
A clicking noise is heard when a LaserJet M605 is running but you are unable to determine the cause of the clicking by sound or sight. How do you proceed?
Replace the swing plate and fuser drive gear
Remove and reinstall the fuser to make sure it was seated correctly
Remove and reinstall the toner cartridge to make sure it was seated correctly
Test all motors by running them individually using the Component Test function in the Diagnostic menu.
When a job is sent to the printer, you can hear it click three times and then report a 13.20 paper jam. How do you proceed?
Replace Transfer Roller
Replace the DC Controller
Clean laser scanner shutter
Clean/replace pickup roller and separation/pad roller
What would you check if a printer runs all internal test pages, but reports a jam when a job is sent from the PC?
Ensure paper tray settings match the type/size of paper you are printing to
Roll back firmware version
Reinstall printer driver and test again
Upgrade firmware and test again
Too high moisture content in in printer paper can cause which of the following?
Post image curl
Error Codes
Firmware Problems
Postscript Error
Too low moisture content in a printer paper can cause which of the following?
Multi-feeds/misfeeds due to static build-up
Postscript Error
Error Codes
Firmware Problems
If your getting a tray overfilled message on the HP M607 printer what should you check?
Reinstall or verify the pickup roller is installed correctly
Replace the fuser
Replace the paper tray
Remove some paper from the tray
59.FO Error on on the HP M452 or M477 Printer is cause by what?
Adjust the transfer belt
Update DC controller firmware
Replace fuser drive assembly
Run component test from the diagnostic menu
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