Steve's Quize

An engaging and informative quiz on technical knowledge with a focus on customer service and installation practices. Include elements like quiz options, tablets, or a technician in action, bright colors.

Steve's Quiz on Technical Knowledge

Welcome to Steve's Quiz, designed to test your knowledge on technical aspects related to MSC CarCube, installation processes, and customer service protocols.

17 challenging multiple choice questions
Evaluate your understanding and skills
Perfect for technicians and customer service representatives!

17 Questions4 MinutesCreated by HelpingHand237

In what case can an MSC CarCube or tablet be used by a customer/technician?

When performing a build over

When performing a swap

When performing a new installation

It doesn't matter, because it is a spare device that is already in the customer's closet

The customer sends an email concerning an RMA/RA repair request, they have plenty of spare devices. The customer plans on sending us a box full of devices. We will receive: 1 x V2 screen, 3x V3 screen, 7 x V4, 10 x Samsung EMM tablet, 9 x T4U and 38 x V6 (without screen). How many RA documents and tickets will you create?

What is a VIN number?

Chassis number / vehicle serial

The serial number of a fuel counter.

An emergency number for drivers in the EU.

A custom IN number for technicians

What is an IN number?

An internal reference for Trimble invoices

An internal reference for Trimble tickets (freshservice)

The installation number that belongs to an installer

Trimble does not use IN numbers.

Related to FleetWorks alarms.

A customer has a random complaint on the phone and demands to speak to a superior/your manager or boss, what do you do?

You listen to the problem and transfer it to Wannes and/or Lamia

You search contacts.google.com for the relevant person/service and transfer the call/customer to a colleague.

You create a ticket and discuss it with a colleague or groupleader

You ask the customer to send his complaint to us by letter (Trimble office Ieper or Leuven)

A technician calls you for a validation and gives you the IN number 12345.

You validate on IN 12345

You say the IN number is impossible and you reject the validation.

You contact Trimble planning to check the IN number

You contact your FL Support colleague(s) to check the IN number for correctness.

If a client is asking for an RMA of a Samsung cradle, you will....

Use the canned note: approval request + create a new default RMA in Netsuite

Set the ticket directly to planning.

Use the canned note: non serialized item + set the ticket to planning

Set the ticket directly to orderdesk.

Client has a V4 tablet (very old model) and wants to replace the battery, you advise him to....

Do it himself for his convenience.

To send the tablet to Trimble / via repair RMA

To find somebody else to do it if he does not succeed. Tell him to call us back if the issue persists.

Never replace a battery in any tablet!

Is it possible to perform a normal reset on a V5 manually as a driver / technician?

Yes

Only remote.

T4U can only locally be reset.

The FleetXPS app (in general) can only be downloaded and installed via..

The iStore

The Google PlayStore

The Google Drive

Prepaid.

What value will you enter if you have to create a new unit in FleetWorks, for a client's newly acquired truck which currently has no licensplate/numberplate?

None. This is not allowed.

VIN XXXXXX

(New truck + current date)

(new truck) X-XXX-XXX

The phone rings, a lost Trimble T&L client. The client is agitated because 20 of his employees cannot access our platforms since 30 minutes. What do you do?

You tell the client to calm down and be patient, likely this is just a hickup on the backend of our platforms which will resolve itself.

You transfer the call as quickly as possible to SLG/SL.

You transfer the call as quickly as possible to your groupleader.

You create a ticket and set the priority to medium.

You create a ticket and set the priority to high/urgent and you contact SLG/SL as soon as your ticket is completed.

You transfer the call to a Support FL colleague.

Where in FleetWorks can a client admin change the visibility and or timings of some traces in FleetWorks?

A client sends an email to request installer documentation (technical drawings) of an installation V5 for a Mercedes MP3.

You simply mail the client that such a truck does not exist and thus you cannot provide him with documentation.

You browse google and forward the documentation you find there to the client.

You make a ticket and escalate to SLG/SL.

You make a ticket and cc (mail) or notify Peter Arnou in this ticket.

You download the documenation via the Trimble Tech pages, make a nice and complete ticket and send the documentation as soon as possible to the client

Technician is calling you concerning the settings and parameters of a fuelmeter for a truck, what do you do?

You transfer the call to a Support FL colleague as soon as possible.

You make a ticket and transfer the call to a Support FL colleague.

You make a ticket and set the ticket to SLG.

You do not do anything seeing we do not handle this kind of inquiry from a client/technician.

Steve's Quize

Steve's Quiz on Technical Knowledge

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