Depot Breakdown Quiz

Generate an image of a busy property maintenance office with staff communicating with tenants over the phone, with images of tools and maintenance work in the background.

Depot Breakdown Quiz

Test your knowledge on handling tenant inquiries related to property maintenance and repairs! This quiz covers various scenarios you might encounter while assisting tenants in a depot setting.

Challenge yourself with questions about:

Job priorities
Tenant communications
Maintenance procedures

10 Questions2 MinutesCreated by AssistingAgent341

The tenant has phoned up to chase a P3 job on the system for plastering in the kitchen, if the job is outside of target date - after checking all the notes on this job if unable to resolve, who would you chase this job with?

Cycle

Voids

Housing Manager

A tenant is on the phone, chasing a 3B job on the system to relay / renew slabs. After checking the notes you cant see any updates. If this is outside target date or they have raised any concerns with regards to mobility or trip hazards, who would you chase this job with?

ExtBrickGroundWorks

Asset Management

Home Improvements

Voids

A tenant has phoned up chasing FOW (follow on work) for a job, the priority for this work is D. After you've looked through the notes and cant see any updates, Who would you contact regarding this?

Cycle

Operations Officer

Home Improvements

A tenant is calling regarding rubbish that has been left following a job completed on the block. They have stated on the call that the items have been left to the side of the block, bricks and 3x bags of sand. Where would you action this enquiry?

Transfer to DCP

RubbishHotlineDachs

Cycle

A tenant has phoned asking for a dehumidifier to be collected from the property, who would you contact in this instance?

Jewsons

Cycle

Gas Serv Enq

A tenant has phoned regarding no one turning up from PHJones for a boiler repair they had booked in today between 1-5 PM. Who would you address this with?

Line Manager

PHJones

GasBER

Gas Serv Enq

A tenant has called to advise PHJones have put a sticker on their boiler and have told them they will be getting a new boiler. They have said they haven't heard anything since, who would you contact regarding this?

GasBER

Gas Serv Enq

Home Improvements

Voids

Tenant has phoned up regarding a boiler leak, they have advised they have recently had a new boiler fitted in the past 3 months, who would you contact regarding this?

Eplan

GasBER

PHJones

Gas Serv Enq

Tenant has phoned to chase a P1 roofing job on the system, this job is outside the target date and after checking the notes you cant see any recent updates indicating a start date- Who would you contact regarding this?

Responsive Roofing

Roofing Programme Work

Asset Management

Home Improvements

A tenant has phoned chasing a kitchen renewal, you cant see any large job raised on the system following the inspection which took place 6 moths ago, who would you contact regarding this?

Cycle

KandB

DCP

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