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Customer Service - Self Evaluation

A friendly and professional customer service representative assisting a diverse group of clients in a modern office environment, conveying warmth and trust.

Customer Service Self-Evaluation Quiz

Assess your customer service skills with our self-evaluation quiz designed to help you reflect on your interactions with clients and colleagues.

This quiz will cover key aspects of customer service, including:

Rapport building
Empathy and listening skills
Problem-solving abilities
Dealing with challenging situations

10 Questions2 MinutesCreated by EmpoweringHelper247

I work very well with clients as well as all staff members

Yes

I have a very warm rapport with everyone I come in contact with

Yes

I follow up with clients to ensure no one feels forgotten or lost in the process

Yes

I consistently answer the phone with a smile and a friendly hello

Yes

I receive ongoing positive feedback from clients—both verbally and in writing

Yes

I am the “go to person” for clients who seek his advice to solve problems

Yes

I am an empathetic and focused listener

Yes

I deal with challenging customers without becoming aggressive

Yes

I enjoy identifying “out-of-the-box” solutions for clients with specific asks/needs

Yes

I know when to ask for additional support from team management

Yes

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