Advance Customer Service Course
Advance Customer Service Course Quiz
Welcome to the Advance Customer Service Course Quiz! This interactive quiz will test your knowledge and understanding of customer service principles.
By participating, you'll improve your skills and ensure that you can provide the best service possible. Here are some key topics covered:
- Effective Communication
- Handling Difficult Situations
- Customer Understanding
How is NOT a way that customers can get service
On the phone
In Person
Social media
Waiting for service
How can a customer get overwhelmed?
Not getting enough information
Getting too much information
Getting the extact amount of information required
None of the above
How do you check customer’s understanding?
You can't
By telling them what they want to hear
Asking them to repeat what you said to them. Usually less questions being asked tells level of understanding
By their attitude
When handling difficult situations do you remain in control of yourself?
True
False
When handling difficult situations do you listen and let the customer vent?
True
False
When handling difficult situations do you try to solve the problem, or get someone who can
True
False
What is to hinder a situation?
To interfere with the activity or progress of. Hinder stresses causing harmful or annoying delay or interference with progress. Impede implies making forward progress difficult by clogging, hampering, or fettering
Stressful situations can wear us down over time.
the condition or quality of being unable to decide, conclude, or resolve something:
Someone or something that is funny is amusing and likely to make you smile or laugh
Behavior does not Breeds Behavior
True
False
Why is the customer always right?
They are not always right
Because they bring in the money
They are sometimes, and but we tell them when they are wrong
None of the above
What is the meaning of Stewardship
The job of supervising or taking care of something, such as an organization or property.
The ability to understand something; comprehension.
person who is studying at a university or other place of higher education.
All of the above
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