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VPM Training Day 1 Test

How long is training for new hires
1 week
3 weeks
2 weeks
What is not a MegaPath location
Costa Mesa
Herndon
Seattle
Chicago
Meriden
MegaPath was founded in...
1996
1998
1994
2012
In 2010, MegaPath Merged with what companies?
Speakeasy
Covad
Global Capacity
GTT
IP5280
Covad customers were sing what voice platform
Syalntro
Duet
Broadsoft
Broadworks
Speakeasy was founded...
In New York City
In a Coffee House
In a cyber cafe
None-ya business
Speakeasy was once aquired by...
Best Buy
Walmart
HH Gregg
IP5280
IP5280 had how many endpoints across the USA?
1000
100
10000
100000
In the devestment, who did MegaPath sell its Network Services to?
GTT
Speakeasy
Global Capacity
IP5280
What services does MegaPath provide
Voice
Food
Data
Wireless Voice
Cellular
Newtwork Security
MegaPath has SLAs to help dirve performance and delivery of its services
TRUE
FALSE
What does SLA stand for in regards to MegaPath?
Service Level Agreement
Single Layer Application
Symbionese Liberation Army
Software License Agreement
What is not a MegaPath Core Value
Give care and be honest to all customers and employees
Have a passion for our customers
Be Sales Oriented
Encourage and accept diverse ideas
Celebrate, support, and reconize achievements
What should be done on a hard down customer after 48 hours
Scream, Shout, let it all out
Give credits
Escalate to an SLT member
What is a hard down
Escalate to your Manager
Warm tranfers are somthing all employees should try to do
TRUE
FALSE
"Hello Beautiful, How may I help you today" is a correct way to greet a customer
TRUE
FALSE
If a customer has asked to be tranferred to a Manager, I should try and accomodate the customer myself saying a Manager is not available.f
TRUE
FALSE
What are access and networking products MegaPath provides?
Ethernet
T1
DSL
Managed WiFi
Cable
Voice
All of the ones Listed
EoC is a great value, but what is its downside?
Limited by Distance
Limited by Speed
Limimted By Weather
T1s are able to be bonded up to what speed
7mbps
12mbps
10mbps
20mbps
1.5 mbps
DSL uses a _____ line compared to a _____ line that is standard for most networks today
CAT-3 Telephone, CAT-5 Ethernet
CAT-5 Ethernet, CAT-3 Telephone
RJ 11, RJ 12
RJ 45, RJ 11
The A in ADSL stands for
Asymmetric
Analog
A lot
Architecture
Asymmetric means....
Different
Same
Dedicated ADSL has speeds up to
20/1
20/2
100/100
50/50
30/1
The leading product for MegaPath WiFi is.....
Meraki
Verizon
AT&T
Global Capacity
GTT
The leading product for MegaPath Managed Network and Security Services is.....
GTT
Global Capacity
Meraki
Polycom
MegaPaths MPLS network is hosted by...
Global Capacity
GTT
IP5280
MegaPath's main number is...
877-MEGAPATH
877-611-MEGA
800-611-MEGA
MACD stands for
MOVES ADDS CHANGES DELETS
Moving average convergence divergence
Medium Access Control Device
MegaPath has departments that handle Billing, Support, Sales, and Service Delivery
TRUE
FALSE
Each departmen's go to escalation path is to the Sr. Manager or VP
FALSE
TRUE
Escalations will be responded to within....
4 biz hours
6 biz hours
2 biz hours
Immediate
MegaPath seems like it is going to be a GREAT place to work!
TRUE
FALSE
Thanks for your positive view on MegaPath so far, you are free to end the test.
End Test
 
Please speak with me on what your concerns are about MegaPath. You may end the
End Test
 
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