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Training Eval

A vibrant and engaging image depicting a smartphone store with sales representatives interacting with customers, featuring icons representing different mobile plans and customer types.

Training Evaluation Quiz

Welcome to the Training Evaluation Quiz! This quiz is designed to test your knowledge about our customer policies, plans, and procedures. It's an excellent way to ensure that you are up to date and ready to serve our customers effectively.

Participate in our quiz to:

Assess your understanding of customer types
Learn about inventory and return policies
Understand activation and upgrade processes
Know whom to contact for various issues

21 Questions5 MinutesCreated by EngagingCustomer21

What is a Add a Line Customer?

When do you do inventory?

Everyday After opening

Twice a week

Every Tuesday

Everyday After clsing

If a customer has 3 lines on the Unlimited Core plan how much is the 4th line?

$25

$30

$20

$10

What is the right sequence for closing?

Close Drawer, Audit, Cash Out

Ashout, Close Drawer, Audit

Audit , Close Drawer, Cash Out

Cash Out , Audit , Close Drawer

What is a Sim Swap?

What are our priorities in-order?

Activations, Acc, ABP, Protect

Acc, Activations, Protect, ABP

ABP, Activations, Acc, Protect

Protect, ABP, Acc, Activations

Customer can return phone 2 weeks after purchase?

True

False

Who do you contact for admin issues?

Cintia

Maria

Julisa

Mohan

What is an Upgrade customer?

If a existing customer broke the phone they bought 2 months what price would they pay for the phone now?

Full Retail Price

Port-in Price

Free

Name one reason to switch to cricket wireless?

What does BYOD stand for?

Nothing

Bring your own device

Bring your own data

Beyond your own destiny

What customers are guaranteed to come to the store every month?

New Activation

Upgrade

Bill Payment

BYOD Activation

Who do you Contact for Money issues?

Julisa

Maria

Cintia

Mohan

How much is the the Unlimited More plan for 3 lines?

$90

$180

$110

$120

4 What is a New Activation Customer?

What is Port-In Customer?

A customer changing phone

A customer switching from another Carrier to us with their phone number

An existing customer

A customer leaving us

How do change plan or add a add-on?

You can't contact customer service

Maintain Acc | Maintain CTN | Change Plan

Maintain Acc | Change Plan

Chat to the Max

Who do you contact for Inventory issues?

Maria

Cintia

Mohan

Julisa

What is our return policy?

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