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A busy drive-thru restaurant with cars lined up, an efficient order taker at the window, and signage showcasing menu items in a colorful and inviting style.

Drive Thru Service Knowledge Quiz

Test your knowledge on Drive Thru service protocols and ensure you are well-prepared for delivering an excellent customer experience. This quiz covers essential practices, order management, and customer interaction techniques that are crucial in a fast-paced service environment.

Multiple choice questions to challenge your understanding
Learn about Drive Thru best practices
Improve your service skills

11 Questions3 MinutesCreated by ServingCustomer101

For Drive Thru, order taker should start taking orders from __ car in line moving backwards.

1st

2nd

3rd

4th

For Drive thru orders, do not stack more than ______ of burger/sandwiches to avoid deformation.

1 layer

2 layers

3 layers

4 layers

For Drive thru transactions, assembled orders should already be hanging out of the window while waiting for the customer to arrive to receive his orders. This is known as _____________

Advance call

Outside Order Taking

Hanging bag orders

None of the above

What is the 3rd Key Step?

Present the order.

Total the order and state the amount of purchase

Assemble the order

Receive the payment and give change if any

The sequence in assembling products is: 1 Beverages 2 Products in Styro 3. Sandwiches or Pies 4. French Fries 5. Softserve.

True

False

This is where consumers wait their turn to approach the main menu board/ order point

Paying zone

Order zone

Pre-Order zone

Entry zone

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Drive Thru Service Knowledge Quiz

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