PRODUCT KNOWLEDGE QUIZ

In which bread crumb, can we find reimbursement info?

Do we offer NQR even if the NI knows where they wanna be towed.....

What questions do we ask for a lockout?

Do we always have to confirm the cross street?

Not reading the CC disclaimer is an Auto Fail

Can we work with SPs that are not in the SP list?

How many Call Types exits?

What question do we ask first? (Multiple Choice)

If NI insists getting more quote's (for OOP) how many SP's can we call?

Which drive train need dollies?

What information we provide to an SP when we call for a ETA?

Can we add two or more services to a SO other than towing and dollies?

How many times can we call the NI if we get disconnected?

Can we dispatch the SO with ONLY contracted SPs for NO COVERAGE PROGRAM

What is the GOA fee for contracted SP's?

What is consider an Auto Fail?

How do we determined an accident?

What information we required for LMR? (Loaded Mileage Rate)

What is our courtesy milage when it comes to the SP Estimated Cost? (MTV miles and Loaded Miles)

Can we can handle Accident Programs for every client?

If the NI hits a deer and the vehicle has no damage, will it be considered an Accident?

What points do we need to determine if we have a Same Disablement call?

Who can set up new Secondary Orders?

The NQR is a specific dealership or company who can perform specific kinds of repairs

How we can find and map a NQR? (Destination Tab)

If you do not notify the NI or SP about an OOP, this will be a termination.

We can not prove service if the vehicle is at a repair facility and can be fixed at that facility (Time or cost of repairs is irrelevant)

We CAN offer a tow service if the car was left at a bar overnight, or the driver is intoxicated and cannot drive it home

The vehicle was towed to a repair facility. The repair facility tells the customer that they must order the part and that it will not be in until next week sometime. The customer does not want to wait, calls around, and finds a shop that states they can get the part sooner. The customer wants us to tow the vehicle from the shop to this other facility. Will this be covered under RSA?

In which part of Service Order tab can we see how many times the NI have used RSA under their policy?

Where does the NQR (if declined) has to be notated?

What services can we leave unattended? (With previous SP agreement)

Where do we notate a Schedule Tow?

Based in what elements it will considered a No Coverage Program?

If the Calculated Cost is lower than the SP’s Estimated Cost we don’t continue with NO COVERAGE PROGRAM

If you receive a Secondary Order (after secondary hours) you ..