Day 3 Quiz

A professional call center environment with agents engaging in customer service, showcasing diverse communication methods and collaboration.

Call Center Skills Quiz

Test your knowledge of essential call center skills with our engaging quiz! This quiz is designed to assess your understanding of best practices and knowledge applicable to call center agents.

Key Highlights:

Learn about customer interaction techniques
Identify the traits of effective call center agents
Engage with real-world scenarios

11 Questions3 MinutesCreated by HelpingHand712

Even if the customer is about to say something we know, do we interrupt?

Never, we react as we care for every word

Yes, we save time!

How agents mirror the customers?

By trying to talk in the same accent

By trying to use same tone and vocabulary

What is the proper description of Empathy in the dictionary.

Feelings of pity and sorrow for someone else's misfortune.

The ability to understand and share the feelings of another.

Which phrase below has a negative words in it.

I will never find my phone again

If I had a chance I will find my phone, Maybe.

Call centers and their agents are the front lines of the battle to do what?

To secure and retain customers

To receive customer's queries and forward it

What is the proper description of listening.

Take notice of and act on what someone says; respond to advice or a request

Make an effort to hear something; be alert and ready to hear something

The faculty of perceiving sounds.

Lying will never help your situation, why?

Your trustworthiness can be demolished, Your reputation will always precede you!

As a shortcut it might resolve your situation.

How the agent shall be under pressure?

It is due to the requirement of staying calm under fire and emotionally stable temperaments

The agent shall react the same and be more angry than the customer himself

Contact center agent should have the ability to think critically, this is called ...

Creativity

Thinking out of the box

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Call Center Skills Quiz

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