ITILFND Part 04-1

A professional image displaying various IT service management components, such as teamwork, technology, and workflow charts, in a modern office setting.

ITIL Foundation Quiz

Test your knowledge of ITIL with this comprehensive quiz designed for aspiring IT service management professionals. Covering key concepts, guiding principles, and practices, this quiz will help you assess your understanding and readiness for the ITIL Foundation certification.

10 challenging questions
Multiple choice format
Instant feedback on your answers

10 Questions2 MinutesCreated by ApplyingKnowledge74

Which dimension includes a workflow management system?

Organizations and people

Partners and suppliers

Information and technology

Value streams and processes

A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without the customer having to manage specific [?] and risks.

Information

Costs

Utility

Warranty

Which of these should be logged and managed as a problem?

A user requests delivery of a laptop

A monitoring tool detects a change of state for a service

Trend analysis shows a large number of similar incidents

�Continual improvement’ needs to prioritize an improvement opportunity

In which two situations should the ITIL guiding principles be considered?

1. In every initiative

2. In relationships with all stakeholders

3. Only in specific initiatives where the principle is relevant

4. Only in specific stakeholder relationships where the principle is relevant

Which guiding principle recommends coordinating all dimensions of service management?

Start where you are

Progress iteratively with feedback

Think and work holistically

Keep it simple and practical

What is the purpose of the ‘relationship management’ practice?

To establish and nurture the links between the organization and its stakeholders

To align the organization’s practices and services with changing business needs

To set clear business-based targets for service performance

To support the agreed quality of a service handling all agreed, user-initiated service requests

How should the workflow for a new service request be designed?

Use a single workflow for all types of service request

Use different workflows for each type of service request

Avoid workflows for simple service requests

Leverage existing workflows whenever possible

What is the purpose of the ‘information security management’ practice?

To protect the information needed by the organization to conduct its business

To observe services and service components

To ensure that accurate and reliable information about the configuration of services is available when and where it is needed

To plan and manage the full lifecycle of all IT assets

The use of [?] should support, not replace what is observed, when using the ‘start where you are’ guiding principle.

Measurement

Tools

Plans

Process

How should automation be implemented?

By replacing human intervention wherever possible

By replacing the existing tools first

By initially concentrating on the most complex tasks

By optimizing as much as possible first

ITILFND Part 04-1

ITIL Foundation Quiz

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