Blue Book Quiz

Generate an image of a modern, stylish salon with a cheerful stylist cutting hair, colorful posters about haircuts and styles on the walls, and diverse clients enjoying their salon experience.

Supercuts Knowledge Quiz

Test your knowledge of Supercuts with our engaging quiz! This includes a variety of questions about the company's history, practices, and principles. Whether you're a new employee or a seasoned stylist, this quiz is designed to reinforce your understanding of Supercuts standards.

Key Features:

35 thought-provoking questions
Multiple choice and open-ended formats
Gain insights into the Supercuts way

35 Questions9 MinutesCreated by CuttingEdge42

In what year did Frank Emmett and Goeffrey Rappaport open the first Supercuts

1956

1982

1990

1975

What is Supercuts moto?

Attention to detail

Get you in and out

Super is better than great

The lunch time cut

What is Supercuts operating principals? (check all that apply)

Guests feel valued

High quality standards

Quick cuts for the whole family

Warm friendly enviroment

One part of our operating principals is that guest feel valued. How do we do that? Check all that apply.

Stylist give full attention during service

Stylist read notes left so they dont have to have a consultation

Remember guests name and use it througout the service

Ask guests questions about personal life to connect on a personal level.

Meet and exceed expectations

Describe what a warm friendly environment means to you

Which of the following are our employee service principles?

List the five steps of the 360 experience.

From the selections below chose the five elements of outstanding salon atmosphere

Salon should be attractive, clean and well-maintained

Folded laundry left out

Music should be upbeat, fun and played at a moderate voulme

Employees should wear athletic wear

Employees who are enthusiastic, upbeat, positive and fun to be around

Guests feel welcomed and comfortable in any stylist chair because of Supercuts training

True or False: It is not important to delegate certain tasks to stylist and assistant managers because you can do all of the SuperDuties more efficiantly than they can.

True

False

True or False: Monthly Salon meetings are important.

True

False

Which options best describe the correct way to handle a customer complaint?

What are the Four Steps to conducting a successful Pre-Shift Meeting? Select all that apply.

Ask why they aren't preforming

Give praise and recognize accoplisments

What is your focus?

Ask the 3 imporant questions 1. What will you do to make this happen? 2. What will that sound like? 3. What will that look like?

Set goals

When is it appropriate time to clock out for non production for stylist. Select all that apply

How many times should the phone ring before it is answered

What are some good examples of what to do during downtimes

How do you handle a client who has lice

What report is used to start making a new schedule

Salon Dashboard

Monthly Finacial Report

Inventory

Schedule Forecasting

How many days in advance should a request time off be put in bamboo

1 day

1 week

1 month

1 year

How can you calculate the number of max hours you can have at your salon?

Guess

2 sytlist Xs the number of hours you are open per week

Look at previous schedules

What questions should you consider when creating a schedule? Check all that apply.

How long is the average wait time?

How many guests come in per hour?

When are waits the longest?

What was the wait time when we had missed oppertunites?

Should the Salon hours be extended?

When should you utilize the Look N Walk button?

When a guests walks in and cannot be serviced.

When its slow

What three principals is the HSA technique based off of? Select all that apply.

What are the two options if a stylist does not pass HSA?

Give examples of open-ended questions when conducting a coaching session or review.

Should you always document a coaching session even if it is a verbal?

True

False

When conducting an interview, should you give all of the job information at the front end of the interview?

Yes

True or False: Managers Meeting attendance is optional

True

False

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