Week 5

An engaging and professional customer service setting, featuring a friendly staff member assisting a customer in a retail store, emphasizing customer interaction and care, bright and inviting atmosphere.

Customer Service Mastery Quiz

Test your knowledge on essential customer service principles with our engaging quiz! Whether you're a seasoned professional or just starting out, this quiz will help reinforce your understanding of key concepts and practices.

  • 10 thought-provoking questions
  • Multiple choice format for easy answering
  • Learn valuable customer interaction skills
10 Questions2 MinutesCreated by HelpingHand247
When a customer enters a store, what should be done first?
O nod your head
O clarify the client's wish, say hello
€� greet, ask open questions and try to help with adquate product
Run from the customer
Customers choose running pants, what needs to be clarified and how can we help?
O all of the above
O help with size
O help with the choice, choose the size, tell specifications of prodact
€� clarify the size, ask if you need a T-shirt (shorts, sneakers), invite to the fitting room
If you saw a customer leaving trash, what would you do?(multiple)
Clean up
Tell the customer to clean up after themselves
Tell the captain
Pretend you dont see
What will you do if you see discarded price tag in the fitting room?
Try to find a item without price tag after tell the captain
Tell the captain
Throw away
Check stock
Can the customers pay half in cash and half card?
True
False
In the event that BOH employees are absent and you need to take an item for a customer, what would be your action?
Find the item and carefull take the right size, make sure everything is folded neatly
Find the item that the customer needs, destroy the tower of things and run
If you want to check with BOH about the availability of size on the radio, what should you say(to make it easier for the guys)
All of the above
Try to tell what kind of thing and how it looks
Size and item name
What kind of thing is this(hoodie,jacket, shoes), mens - womens, name, last 3 digits of the code+color and size.
You can have chewing gum, food for employees on a sales floor?
True
False
What are the values of the company?
Love atletes
Celebrate the wins
Stand for Equality
Act sustainably
Fight on together
All of the above
Peace
On a till point you should:(multiple)
Eye contact with customer and smile
Check sizes and fold product before placing them into the bag
Invite customer to come back again
Be on your phone
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