Customer service process

A professional customer service representative assisting a customer over the phone, with a friendly smile, in a modern office setting, surrounded by boxes and a computer.

Customer Service Process Quiz

Test your knowledge on the customer service process with our engaging quiz designed to enhance your skills in handling common scenarios. Whether you're a seasoned pro or just starting, this quiz will assist you in refining your understanding of the customer service protocols.

5 Multiple Choice Questions
Immediate feedback
Improve your customer service skills

5 Questions1 MinutesCreated by HelpingHand427

Jason contacts you regarding the damage item and wants to return it.( inventory Item shipped via UPS under $50)How will you assist Jason in returning the item?

Create an RMA and UPS Label

Issue refund

Forward it to claims

File UPS claims

Rhonda contacts you related to her faulty floor scrubber and wants to get it repaired. How will you assist Rhonda

Send imports form to lead assist

Send the floor scrubber template to Rhonda

Forward it to claims

Offer discount

Barry contacts you for ETA on order number 7000455507. How will you Assist Barry

Forward to order status

Forward to [email protected]

Ask For A Global order/PO

Transfer to Canada customer service

Select the Correct GL code for this scenario. The order was credited under too late to file claim.

GL: Sales revenue

GL: Sales return

GL: Sales allowance

GL: Sales return freight claims

Customer service process

Customer Service Process Quiz

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