Don Dalmacio ES Client Satisfaction Measurement (CSM) "HELP US SERVE YOU BETTER!"

Client type:

Citizen

Business

Government (Employee or another agency)

Date:

Sex:

Male

Female

Age:

Region of residence:

CC1 Which of the following best describes your awareness of a Citizen’s Charter (CC)?

I know what a CC Is and I saw this office's CC.

I know what a CC is, but I did NOT see this office CC.

I learned of the CC only when I saw this office's CC.

I do not know what a CC is, and I did not see one in this office. (Answer 'N/A' on CC2 and CC3)

If aware of CC (answered 1-3 in CC1), would you say that the CC of this office was ...?

CC3 If aware of CC (answered codes 1-3 in CC1), how much did the CC help you in your transaction?

Helped very much

Somewhat helped

Did not help.

N/A

For SQD 0-8, please put a check mark (√) on the column that best corresponds to your answer.

	Strongly Disagree	Neither Agree nor Disagree	Agree	Strongly Agree	NIA Not Applicable
SQDO. I am satisfied with the service that I availed.
SQD1. I spent a reasonable amount of time for my transaction.
SQD2. The office followed the transaction's requirements and steps based on the
SQD3. The steps (including payment) I needed to do for my transaction were easy and simple.
SQD4. I easily found information about my transaction from the office or its website.
SQD5. I paid a reasonable amount of fees for my transaction.
SQD6. I feel the office was fair to everyone, or "walang palakasan, during my transaction.
SQD7. I was treated courteously by the staff, and (if asked for help) the staff was helpful.
SQD8. I got what I needed from the government office, or (if denied) denial of request was sufficiently explained to me.

Suggestions on how we can further improve our services (optional):

Email address (optional):

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