D&D Mechanical Phone Support

A professional and energetic call center environment, showing a team of diverse technicians collaborating and supporting customers over the phone, with elements related to air conditioning and mechanical services in the background.

D&D Mechanical Phone Support Quiz

Test your knowledge and readiness for D&D Mechanical Phone Support! This quiz is designed to ensure you are familiar with important procedures and protocols.

Key Topics:

Queue Log-In Times
On-Call Technicians
Correct Greetings
Scheduling Procedures
Warranty Inquiries
Support Queues

6 Questions2 MinutesCreated by HelpingHand247

What is the correct greeting?

Thank you for calling D&D Mechanical a Chas Roberts Company

Thank you for calling Chas Roberts

Thank you for calling D&D Mechanical

Hello

What's the proper way to schedule a no cool in Houston

Problem Code: No Cool, PMT COD, Type: Warranty

Problem Code: D%D, PMT Warranty, Type: Warranty

Problem Code: No Cool, PMT Warranty, Type: ESD

Problem Code: No Cool, PMT Warranty, Type: Warranty

What should we do if a customer asks about their warranty

Advise the customer of the $85 trip charge

Schedule the on call technician and advise that they will review their warranty status

Advise that they have 10yr parts coverage only

Advise that they have 10yr parts and labor extended warranty

D&D Mechanical Phone Support

D&D Mechanical Phone Support Quiz

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