Camillas random Telstra Quiz
Camilla's Telstra Knowledge Quiz
Test your knowledge about Telstra and its services with this engaging quiz! Designed for team members and those familiar with the company, it covers various topics relevant to work and customer interactions.
- 10 multiple-choice questions
- Discover how well you understand Telstra's operations
- Boost your expertise and confidence in customer service scenarios
When do you need to create a Natama ticket?
When there is an outage
When you feel like it
When they can't make calls
When you fix something
Any time there is a problem or fault you've given direction or troubleshooting for unless there's a siiam case
What states do we have team members in Kingfisher
WA only
WA, TAS, NSW
WA, TAS, QLD
WA, NT, VIC
WA, VIC, TAS
What is the name of the gen 3 modem?
Cobra
Rattle snake
Spicy Frog
Party Mix snakes
Fancy New modem
Who is the centre manager in Perth?
Carly Collet
Eperi Fowler
Adam Patterson
Daryl Tng
Mel Carroll
Are you trained in extended assurance training for NBN?
Yes
No
You've helped a customer reset their password.. You now...
Make sure they can log into their email
Check their emails open properly
Make sure they have changed the password on all logged in devices and advise that if they use this email address for their telstra account the password for that has now changed as well
Do a happy dance
Stop working for the day, you've done enough
What does OTC stand for?
Only time correct
One time code
On this call
Over the counter
Online time change
Which of these is NOT an nbn connection?
ADSL
FTTN
FTTB
FTTC
HFC
What is the name of the interface for a modem?
GUP
GCI
GUI
GNT
GKB
What is the alternate site for logmein123.com?
Otz.com
Otn.com
Lzi.com
Lmp.com
Oty.com
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