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Responsiveness

Acceptable TAT for acknowledgement of a Slack message?
Immediately
30 mins
60 mins - 2 hours
Same day
24 hours
Acceptable TAT for acknowledgement of an email?
30-60 mins
12 hours
Same day (including weekends)
24 hours
1 week
Acceptable TAT for resolving or responding to an email?
2 hours
4 hours
8 hours
Same day
48 hours
1 week
Acceptable TAT for resolving or responding to a Slack message?
2 hours
4 hours
8 hours
Same day
48 hours
1 week
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