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Accounts Department Quiz

An illustration of a vibrant Oldschool Runescape-themed accounts management environment, featuring characters engaged in various bank and account activities with gold coins and account screens in the background.

Accounts Department Quiz

Test your knowledge in the Accounts Department with our comprehensive quiz tailored for enthusiasts of Oldschool Runescape and account management!

11 engaging questions covering various scenarios
Multiple choice and open-ended questions
Perfect for both beginners and experienced players

11 Questions3 MinutesCreated by ManagingGold123

Which of these items on Oldschool Runescape is the most important to have in the title?

Arclight

Dragon Defender

Infernal Cape

Monkey Madness 2

What is the difference between insurance for customer and supplier accounts?

If a potential customer asks if a Runescape account comes with gold what's the easiest way to check?

An Eldorado customer purchased a Customer account from us 5 months ago and is claiming that the account is recovered. This customer changed the email on the account when they purchased the account. What is the best course of action to take?

Apologize to the customer for the recovery and offer a refund

Ask the agent that purchased the account to contact the original owner. If no response replace/refund the account.

Provide the recovery information and if it doesn't work offer a replacement account/refund

Have the person that purchased the account contact the original owner. If unsuccessful provide recovery information and offer a discount on a future purchase.

A G2G customer purchased a supplier OSRS account from us 8 months ago and is claiming that the account is recovered. This customer set an email on the account when they purchased the account. What is the best course of action to take?

Apologize to the customer for the recovery and offer a refund

Contact the supplier and ask them to recover the account. If unsuccessful try to first issue a replacement, then a refund.

Contact the supplier and ask them to recover the account. If unsuccessful send the customer the recovery information and offer a discount on a future purchase.

Ignore the customer because it isn't our problem.

Is this a good example of a correct note + selfie?

Yes

Is this a good example of correct ID Verification?

Yes

Is this a good example of a correct note + selfie?

Yes

What is the function of the "accounts-to-be-listed" channel?

Someone on PlayerAuctions asks if we can buy their account from them. What do we tell them?

Ask them to go to www.acckings.com and create a ticket. Let them know a representative there will help them.

Politely let them know we can't purchase accounts through marketplaces.

Purchase the account from them and have it listed on our websites.

Ask a Sales Representative how much to purchase the account for.

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