SRD Account Management Quiz KDUNN

A clean and modern illustration of a customer service representative assisting a customer with account management on a digital device, featuring elements such as account details, vehicles, and passes in a professional setting.

SRD Account Management Quiz

Test your knowledge of account management with our SRD Account Management Quiz. This quiz is designed to assess your understanding of account closure processes, merging accounts, and the specifics on maintaining customer accounts.

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15 Questions4 MinutesCreated by ManagingTurtle457

Upon requesting to close the account, via what mode will the customer be required to confirm the mailing address?

Phone

Walk In Center

Fax

Online

What happens when accounts are merged ? Select all that apply

The balance, vehicles and passes are transferred to the primary account

Secondary account holder is automatically listed as an contact on the primary account

Both accounts are linked by the systen

Only the primary account holder is automatically notified of the successful merger

Which account type is considered a regular/ customer managed account type?

Pay By Mail- System

Pay By Mail - Regular

Rental Agency

Zero Account Balance

Which of the following are conditions required for an account closure? Select all that apply

The account is in good standing

A Payment Plan has been established

Account is flagged for bankruptcy

There is no pending admin. Hearing hold

There is no pending refund

There is no pending pass request

________ allows customers to readily identify passes on their account ?

Pass Number

Pass Panel

Pass Type

A Nickname

Which of the following fields are mandatory for entering license plates?

Make, Model and Year of vehicle

The Jurisdiction

License Plate Number

License Plate Type

Which two types of autoreplenishment is unique to the Pay As You Go account?

Credit Card Autoreplenishment

Bi Monthly Replenishment

Sweep Replenishment

ACH Replenishment

What does the customer need in order to setup online access ? Select all that apply

Which of the following are considered Corrections in the system? Select all that apply

Adjustment

Dismissal/Write Off

Realloation

A Penality

What happens when Auto Replenishment is reinstated for ACH Replenishment?

Account is swithced back to Auto Replenishment

Reattempt counter is reset to zero

" Failed Auto Replenishment " Flag is removed from account history

Manual Replenishment can not be reinstated to Auto Replenishment

When can all passes be transferred from the departing account? Select all that apply

There is at least one LPN on the account

When the account is in status Pending To Close

Anytime

All passes can never be removed. Each Account must maintain at least one pass

Which one is not an Account Flag?

Eligible for Inactive Closure

Registration Hold

Negative Balance

Incorrect Banking Information

SRD Account Management Quiz KDUNN

SRD Account Management Quiz

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