MonSTARS Quiz

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MonSTARS Quiz: Test Your Knowledge!

Welcome to the MonSTARS Quiz! This quiz is designed to assess your understanding of key customer service protocols and financial concepts within our organization.

Prepare to challenge your knowledge with questions covering various topics:

Customer account management
International payment processes
Financial terminology

13 Questions3 MinutesCreated by NavigatingFlow527

A customer on the line is trying to update their email/phone number in order to do a token/password reset. Who can we refer the customer to in order to update these details?

Branch

Business Banking Manager

Business Servicing (BST)

All of the above

Customer calls to request cancellation of a processed international payment. What do we need to advise the customer?

As the payment is processed the customer needs to request beneficiary to return funds.

Advise customer we can send a request to the overseas bank to recall funds from beneficiary.

Tell the customer they will need to talk to their BB.

When you are guiding a security officer to request a mobile token for a user how do you need to ID the sec off?

High risk as he is sending out a mobile token

LR ID

We don’t because he is a sec off

BST warm transfers a customer to NAB Connect. You ID the banker and they confirm they have ID’d the customer. Do you still need to ID the customer once transfer is complete?

Yes

What’s the difference between CNY and CNH?

CNY is Chinese Currency and CNH is Canadian currency

CNY is Chinese Yuan within mainland China and CNH is Chinese Yuan in the offshore market

CNY is Chinese Yuan in the offshore market and CNH is Chinese Yuan within mainland China

CNY is Chinese Currency and CNH is Cambodian Currency

How do you tell if a transaction made was from a Credit Card when looking at the transaction history?

The narrative will say NAB Credit Card followed by the whole card number

The narrative will start with the letter ‘V’ followed by 4 numbers

There is no way to tell this from the transaction history. You will need to lodge a AMS trace request for more information.

What functions can't a SO preform compared to a SO+ (select the correct answers)

When a BB calls you and is wanting to know what they need to do, to have a 3rd party account's compnay name updated what should you advise them?

To update the company name in ebobs 3200 only. It will update automatically

To update the company name in ebobs 3200 and 3112. It will update automatically

To update the company name in ebobs 3200 only and email the Help Desk to re add the account the with new company name.

To update the company name in ebobs 3200 and 3112 and email the Help Desk to re add the account the with new company name.

MonSTARS Quiz

MonSTARS Quiz: Test Your Knowledge!

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