Lead

I should arrive to the building:

15 minutes early

On Time

Whenever I get there so long as I put in my 8 hours

15 minutes late

At the beginning of my night I should review:

Work orders, requests and special projects for the night

Discuss my teams problems and complaints they have

A and B

We don’t meet, everyone just starts working

I am responsible for bringing mops and rags home each night to wash, and bringing enough clean rags to work the next shift for my team:

True

False

When I have a new employee I should:

If I have a complaint in my building I should ALWAYS:

Politely tell the person who made the mistake what they missed

Do nothing, it probably wasn’t a big deal

Personally check and resolve the work order

Continually follow up that the work order doesn’t happen again

C & D

I am responsible for signing out, distributing keys and returning keys to their proper location.

True

False

I am a supervisor so I’m not responsible for cleaning.

True

False

If I am short staffed by one person I should:

Cover that position

Let the crew cover it and not give them any extra time

If I have more than one person out, I would ask the crew who can do overtime.

A and C

I will be responsible for approximately 2 hours of work. Some of my duties might include:

A very important part of my job is:

Resolving work orders

Checking “hot points”

Evaluating my team and inspecting their work

All of the above

When I do inventory I should ALWAYS:

Inspect the equipment to make sure it is working properly

My team has what they need within the budget

I should order everything I want. It doesn’t matter the cost

I should order enough to last at least 2 months

A & B

Inspecting vacuums and floor machines is not my job

True

False

At the end of my shift I don’t need to check the doors to the suites because my team has already done it.

True

False

I have a complaint about missed trash, so I tell the person who made the mistake. I

Do nothing. They took care of it.

Personally show them what was missed, and personally follow up that it was done.

Ask another team member to check

Someone on my team shows up to work in shorts and a tank top. I should:

Send her home

Ask her to go home and change and come back. If she doesn’t have a uniform yet, she must wear a plain black shirt and black pants.

Let her work

It’s very important that I report the following about my team:

I should do inventory of supplies:

Weekly

Weekly, but place my order every other week

Monthly

I don’t need to place supply orders

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