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December Quiz 2

A professional healthcare setting with staff engaging with patients over the phone, emphasizing communication and appointment scheduling.

December Quiz - Patient Interaction Protocols

Test your knowledge on patient interaction protocols in our December Quiz! This quiz covers essential guidelines that healthcare professionals need to follow when dealing with patient inquiries and appointments.

10 thought-provoking questions
Multiple choice and open-ended formats
Perfect for healthcare staff and students

10 Questions2 MinutesCreated by HelpingHand234

If a patient is returning from nurse triage, we can still book them with a new provider.

True

False

What call flow do we use if a patient wants to reschedule an appointment within 3 hours of calling?

Patient Specific Question

Reschedule Appointment

Cancel Appointment

Message to Provider

We don't need to cancel an appointment that starts within 2 hours if they are rescheduling.

True

False

We don't need to check HIPAA for a parent of an 18 year old before giving out information.

True

False

If a 17 years old patient is calling to book their own appointment, we use the adult scripts.

True

False

If a patient tested positive for COVID since booking an appointment that is set for tomorrow, we

Warm transfer to the office so they can relay their individual policy.

Cancel their appointment.

Reschedule them for a virtual appointment.

Send a message to the provider.

If a patient tested positive for COVID since booking an appointment that is set for next week, we

Warm transfer to the office so they can relay their individual policy.

Cancel their appointment.

Reschedule them for a virtual appointment.

Send a message to the provider.

A patient needs an active MyChart to do a MyChart visit.

True

False

What page of the KA shows you how to find the office's epic department name for their pools?

Page 5

Page 2

Page 10

Page 9

What is step 3 as outlined in the "Cancelling an Appointment: Including Late and Same Day" procedure in its respective KA?

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