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First-party vs third-party service centre

A vibrant illustration depicting a first-party service centre on one side and a third-party service centre on the other, showing diverse customers engaging with service staff and contemplating their choices.

Service Centre IQ: First-party vs Third-party

Are you uncertain about the best option for repairing your favorite devices? Take our quiz to discover what consumers are thinking about first-party and third-party service centres. Your responses will help us understand industry trends and customer preferences.

Assess your own thoughts on device repairs.
Gauge the value of warranties.
Share your unique experiences and challenges.

16 Questions4 MinutesCreated by RepairGuru123

Which age group do you belong to?

10-18 years

19-27 years

28-36 years

37 years and above

Do you currently own an Apple or Microsoft device?

Yes

For what type of devices would you purchase an extended first party warranty?

Tablet

Smartphone

Notebook/Laptop

Are you currently subscribed to any first-party extended warranty services?

Yes

What price range are you willing to pay for the repair of your device?

10% to 20% of the device cost

20% to 30% of the device cost

30% to 50% of the device cost

50% to 80% of the device cost

How long would you prefer your devices warranty to be?

12 months

24 months

30 months

36 months

Have you ever faced an issue with your device, and got it repaired from a service centre?

Yes

Where do you usually get your device repaired?

First-party service center (e.g. Apple Store)

Third-party service center (e.g. AppleForce)

I fix my own devices, by purchasing the parts online

Do you trust third-party service centres?

Yes

Maybe

Are first-party warranty repair costs worth repairing your device?

Yes

Sometimes

No, they are too costly

Would you get your device repaired from a third-party service centre if it saved you money?

Yes

Maybe

Have you faced issues with first-party service centres denying service for some specific parts in your damaged device?

Yes

16. How bothersome on a scale of 1-10 do you find the identification process and the waiting time in first-party service centres?(With 1 being least likely & 10 being most likely)

18. What problems you have faced repairing your device from a first-party service centre?

19. What problems you have faced repairing your device from a third-party service centre?

20. Do you expect a service centre to provide a warranty for the service they have provided? If yes, how long would you like the warranty period to be?

Yes, 1 month

Yes, 2 months

Yes, 3 months

Yes, 6 months

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