Providing Customer Service
Customer Service Excellence Quiz
Test your knowledge and skills in providing excellent customer service with our engaging quiz! Whether you're a seasoned professional or just starting out, this quiz will help you understand the key elements of effective customer interactions.
- Evaluate your understanding of customer service principles
- Learn what to do (and what not to do!) when serving customers
- Get instant feedback on your answers
What is good customer service?
Being polite, having a good attitude, listening to them.
Having a bad attitude
Being polite but having a bad attitude
Being nice but telling them you've had a bad day
What could happen if you gave bad customer service?
They will come back
They won't come back
You will make more money
You will get new customers
A customer bought a cake for £1.50, but paid with a £2 coin, how much change should you give them?
20p
30p
50p
£1
What would happen if you were always late to work?
They would give you a pay rise
You would be fired
How should you communicate with customers?
Never listen, pull faces and roll your eyes
Always listen, respond respectfully and have a good attitude
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