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ILARNG Benefits Center Customer Service Survey

1) How did you contact us?

Phone

In-Person

US Mail

2) Who assisted you?

Mr. Allen Lott

SPC Garvin

SPC Hogge

SGT Gardner

SSG Russell

SFC Nelson

3) Was the employee who assisted you helpful and courteous?

Yes, both

No, neither

Helpful, but not courteous

Courteous, but not helpful

4) What which of the following areas did you require assistance with?

DEERS Support/Assistance/Updates

Tricare Support/Assistance

Retired Pay Assistance/Application

Survivor Benefit Plan Assistance/Application

Official/No-Fee Passport and/or Visa Assistance/Application

Retirement Points Management (for currently serving members)

Retirement Validation (for currently Serving Members)

Other

5) If you selected Other on question 4, please list the reason you contact the ILARNG Benefits Center below.

6) Was the ILARNG Benefits Center able to assist you or point you in the correct direction to get assistance?

Yes

7) How Satisfied are you with your experience with the ILARNG Benefits Center (1-10)?

8) Do you have any improvements, encouragements, shout-outs, or complaints?

If you'd like to leave your name and contact information, please do so below.

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