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A professional setting where a case manager is interacting with clients via video chat, showcasing elements like telehealth tools, office supplies, and a warm, inviting atmosphere.

Client Management Best Practices Quiz

Test your knowledge on effective client management strategies with our engaging quiz! This quiz is designed for professionals working in client services, providing real-world scenarios to challenge your approach and enhance your skills.

10 thought-provoking questions
Multiple choice and open-ended formats
Understand best practices for client interactions

10 Questions2 MinutesCreated by SupportingGuide451

You have 4 clients scheduled today and 3 of them do not answer. What do you do?

What counts towards Direct Service Hours?

CM Direct, Initial

FSS - Family Support

CM Indirect - On behalf of

Team Meeting / Peer Support

Training

Supervision

CM Direct - Follow up

Phone Note / Note to File

FSS - Therapeutic Behavioral Support

Eating lunch

What is the hardest part of telehealth?

How do you get a client to engage in a session via video chat or phone?

What is your favorite game or activity to do with clients?

If a client or parents asks you to start doing in person sessions, and you are not comfortable with it, how do you respond?

You say yes because we have to see clients in person if they ask

You say no and continue sessions as you have been without further conversation

You explain that you are uncomfortable and explore alternative options for providing support for the client

You tell another case manager to meet them in person for you

If you do meet a client in person, you should do the following to ensure both individuals' safety

Keep six feet apart

Meet outdoors

Take client in your car

Wear a mask

Bring hand sanitizer

Go inside client's home

Hold client's hand

Go over safety precautions with parents and client before session

What do you do when a parent is dominating a session scheduled for the client?

What has been more difficult?

Getting clients to answer and schedule sessions

Getting clients to attend scheduled sessions

Getting clients to remain for the entirety of sessions

Getting clients to work on skills that qualify as FSS during sessions

How do you take care of yourself at the end of every work day?

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