Day 1 Recap
Zendesk Ticketing Knowledge Quiz
Test your knowledge of Zendesk ticketing processes with our engaging quiz! This quiz covers essential concepts and terms related to SIM setups, MNO acronyms, and more. Whether you're a customer service professional or just looking to sharpen your skills, this is the perfect opportunity to learn.
- 10 thought-provoking questions
- Multiple choice format
- Check your knowledge on SIM setups and network terms
What is the very first step you complete on a Zendesk ticket?
Complete Security Check
Search SIM information
Reply Straight away
Complete 1st line checks
What do you compare to check the current set-up of a sim?
Click into the Customer Tariff
Click into the Customer Solution
Check the SIM state
Compare the Customer Solution to the Current Customer Tariff
What MUST a VPN or Customer Interconnect connection type have for the sims to work?
SIMs
IP Solution
Solution
IP address
What does 'Active Test 'mean?
SIMs are Active but only for a test phase
SIMs are Active and will cancel after
SIMs are Active but have thresholds
SIMs will not work
Where can you find an account number in Zendesk?
Customer Organisation
In the main body of the email
On an internal note
In the Customers name
What does MNO stand for?
Mobile Network Operator
Mobile Number Option
Mobile Number Order
Mobile Network Option
What is a Tariff
A code that describes the set-up of the sim
A code that represents the commercial details of a sim
A SIM number
A customer account number
What is a Solution
A description of how the sim is set-up
A code for the sim commercial details
A customer account number
A sim status
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