Handling Objections

A professional sales representative engaging with a client in a business environment, highlighting skills in objection handling and communication, with a focus on trust and rapport.

Mastering Objection Handling

Enhance your sales skills with our engaging quiz on objection handling! This quiz will test your knowledge and understanding of effective strategies to manage client objections and turn them into opportunities.

10 insightful questions
Multiple choice and true/false formats
Learn valuable techniques for closing sales

10 Questions2 MinutesCreated by NavigatingPath27

Objection Handling

A. Starts with listening

B. Always focus on the client’s favorite radio station WIFM

C. Best handled if you follow the five easy steps

D. All of the above

The Pause and Shift Method Enables You to

A. Close

B. Isolate the objection

C. Give you time to formulate an answer while avoiding premature problem solving

D. Enables you to empathize and restate their objection

B & C only

The biggest mistake people make when answering objections

A. They don’t confirm their answer

B. They get nervous and mumble

C. They don’t address the objection

D. They offer a discount

You have a pre-planned or scripted response to common or anticipated objections

True

False

The value of isolating an objection is

A. You can determine if it is real or perceived

B. Helps you clear up misunderstandings

C. Shows your value as a partner

D. All of the above

After you answer the objection you should

Handling Objections

Mastering Objection Handling

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