Survey Maker Survey Templates Contact Privacy & Security

Z Covid 19 Quiz

Create an image of a hotel reception desk with a COVID-19 safety sign, a laptop open displaying a booking platform, and a concerned customer discussing with a staff member wearing a mask.

The Ultimate COVID-19 Hotel Booking Quiz

Test your knowledge on COVID-19-related hotel booking policies and procedures with this comprehensive quiz. Dive into scenarios that challenge your understanding of cancellations, modifications, and customer service during these unprecedented times.

10 engaging multiple-choice questions.
Learn about best practices in handling bookings amid the pandemic.
Improve your skills in hospitality management!

10 Questions2 MinutesCreated by ManagingGuest735

PMR means?

Full refund offered

Partial refund

Post Master Rule

Potential refund

We receive a cancellation for a booking with the arrival date 5th of July, made via hotel direct. How do we proceed?

Call hotel direct

Reinstate and move to 31.01.21 PM

Post cancellation fee

Ignore until 5th of July

Sally has a booking for 20.08.20 through booking.com. You receive a cancellation email without any previous communication with the guest. What do you do?

Post cancellation fee

Reinstate and contact Sally to offer date change

Contact booking.com

Wait until 20.08.20 to deal with this booking

Rob has a booking on 18.05.20 for 1 night and emails us to change the date to 31.12.20. What do we do?

Tell Rob to contact us 2 weeks prior to arrival

Agree, but inform Rob to pay difference as New Year night is expensive

Offer to keep credit until 31.01.21

Agree with date modification

Maddy has a reservation with arrival date 04.05.20. She agrees with our offer to change date, but is unsure about the new date yet. What will the reservation type be in Opera for her booking?

PMR

PMC

PMR5

Kerry has a booking with arrival date 09.05.20 (made via booking.com). Kerry insists on getting a refund. What do we do?

Advise Kerry to get a refund from booking.com, as he did not book directly

Refund Kerry

Move booking to PMR

Reinforce our policy and offer to keep credit

Sam booked through Agoda for 03.08.20 and you receive a cancellation of his booking. What do you do?

Post cancellation

Reinstate and leave on original arrival date

Reinstate and move to 31.01.21 PM

Try to contact Agoda

Modifications for booking.com reservations are done:

In Opera

On extranet and check for booking modification to integrate

By calling a booking.com agent

We tell the guest to contact booking.com

Lisa had a night booked with us for 25.04.20. She emails us asking to change the date, but now she requires two nights. What do we do?

Offer second night complimentary

Book the second night in Opera and tell Lisa to pay the difference on check in

Ask Lisa to make a new booking for the additional night

Tell Lisa she can only stay one night

The trace COA is the abbreviation for:

Change of date agreed

Covid Amendment

Carol only agreement

Change on arrival

{"name":"Z Covid 19 Quiz", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"Test your knowledge on COVID-19-related hotel booking policies and procedures with this comprehensive quiz. Dive into scenarios that challenge your understanding of cancellations, modifications, and customer service during these unprecedented times.10 engaging multiple-choice questions.Learn about best practices in handling bookings amid the pandemic.Improve your skills in hospitality management!","img":"https:/images/course8.png"}