Service Quality Survey: COSTCO
Costco Customer Experience Survey
Discover how your shopping experience at Costco compares with others! This survey aims to evaluate various aspects of service quality and customer satisfaction.
Share your insights on:
- Employee assistance and knowledge
- Product availability and selection
- Overall shopping environment
The customer service from employees exceeded expectations:
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very Dissatisfied
You were able to find what you were looking for every time you shopped at Costco
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very Dissatisfied
You purchased more than what you originally came shopping for
A great deal
A lot
A moderate amount
A little
None at all
There was an employee near by whenever you needed help or had a question
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very Dissatisfied
Employees were knowledgeable about different products
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very Dissatisfied
The environment of Costco was acceptable and pleasant
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very Dissatisfied
Overall you had a very positive experience while shopping at Costco
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very Dissatisfied
Were you overall satisfied with the products you purchased?
Very Satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very Dissatisfied
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